Request usable QC evidence
Request Useful Sugargoo QC Photos and Measurements
The Canada QC Desk focuses on getting evidence that can answer a question. It is different from deciding whether a photographed defect is acceptable. Begin with the selected option and the exact point you need the warehouse to show.
Build a request from four parts
Use an order reference, the item or component, the requested view or measurement, and the question it should answer. Share the order reference only through the intended agent channel; do not publish personal order information in a public review.
Illustrative request: Please photograph the size label and the full front of this item in the same inspection set. Lay the garment flat and show a tape from one underarm seam to the other, with both endpoints and the scale readable. This is a suggested request, not a statement about included or free Sugargoo services.
Ask for the right view
| Question | Request | Limit |
|---|---|---|
| Is this the chosen size? | Readable label plus order-linked item view | Labels alone do not establish fit |
| How wide is the garment? | Flat measurement with both endpoints visible | Method must match your reference |
| Are both set pieces present? | All components together, then individual labels | Does not prove material composition |
| Is an edge damaged? | Context photo and close-up under usable light | Hidden damage can remain unseen |
Check the response before ticking complete
Confirm the images belong to the correct order and option. A close-up with no context can show a problem without showing which item it belongs to. A ruler cut off at one end leaves the dimension unresolved.
Ask whether an extra inspection request carries a fee and whether it affects the dispatch timeline. Keep unanswered requests separate from completed ones; sending a request is not the same as receiving usable evidence.
Category-specific inspection prompts
- Jackets: specify the fastening, lining area or seam you need to see.
- Matching Sets: list each component and its selected size.
- Shoes: ask for the relevant size label and the exact measurement method you need; do not infer comfort from an exterior photo.
Questions about this workflow
Can I ask for more photos after the first QC set?
Check the current order interface and service terms. This guide does not promise availability, a free allowance or a response time.
Can QC photos prove authenticity or fibre composition?
No. Visible labels and construction details are limited evidence. They cannot by themselves establish authenticity, hidden condition or laboratory-tested composition.
Official destination reference
CBSA: importing by mail or courier. Consult the live official guidance for your actual goods and destination. This independent site does not determine admissibility, taxes or a carrier’s current terms.